Privacy Policy

Effective Date: January 6, 2026

Kreative Media Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in connection with our social media marketing and advertising services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
 

1. Information We Collect

We collect several types of information in connection with providing our services:

1.1 Information You Provide to Us

• Business Information: Company name, business address, industry type, and business details

• Contact Information: Name, email address, phone number, and other contact details

• Social Media Account Information: Access credentials, account details, and permissions for platforms including Instagram, Facebook, TikTok, and other social media channels you authorize us to manage

• Payment Information: Billing address, payment method details (processed securely through our payment processor)

• Content and Materials: Photos, videos, project information, testimonials, and other materials you provide for content creation

1.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on pages

• Social Media Analytics: Performance metrics, engagement data, follower demographics, and other analytics from social media platforms

• Advertising Data: Ad performance metrics, conversion data, audience insights, and campaign results from Facebook Ads and other advertising platforms

1.3 Information from Third-Party Sources

• Data from social media platforms (Facebook, Instagram, TikTok) including user interactions, audience data, and advertising performance

• Publicly available business information relevant to your industry and market
   

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create, manage, and publish social media content on your behalf; to run and optimize advertising campaigns; to provide social media strategy and consultation

• Account Management: To manage your client account, process payments, and communicate with you about our services

• Content Creation: To produce videos, graphics, captions, and other marketing materials tailored to your business

• Analytics and Reporting: To track performance metrics, generate reports, and provide insights on your social media and advertising campaigns

• Service Improvement: To analyze trends, optimize our services, and develop new features and offerings

• Communication: To respond to inquiries, provide customer support, and send service-related notifications

• Marketing: To send promotional materials about our services (with your consent where required by law)

• Legal Compliance: To comply with applicable laws, regulations, and legal processes
   

3. Facebook and Social Media Platform Data

As part of our social media management and advertising services, we access and use data from Facebook, Instagram, TikTok, and other platforms on your behalf. This includes:

• Page and account analytics, including reach, engagement, and follower data

• Advertising account data, campaign performance metrics, and audience insights

• User interactions with your content (likes, comments, shares, messages)

• Demographic and interest data about your audience

We use this information solely to manage your social media presence and advertising campaigns effectively. We do not sell this data to third parties or use it for purposes unrelated to providing services to you.

When we run Facebook Ads or other paid advertising campaigns on your behalf, we may collect and use pixel data, conversion tracking information, and audience targeting data in accordance with the respective platform's terms of service and data policies.
 

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share information with contractors, freelancers, and service providers who assist in delivering our services (e.g., video editors, graphic designers, payment processors). These parties are contractually obligated to protect your information.

• Social Media Platforms: We share information necessary to publish content and run advertising campaigns on platforms like Facebook, Instagram, and TikTok, subject to their respective privacy policies.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

• With Your Consent: We may share information for purposes you explicitly authorize.
   

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage and transmission of data using encryption where appropriate

• Limited access to personal information on a need-to-know basis

• Regular review and update of security practices

• Use of secure third-party platforms and services with strong privacy protections

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
 

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you terminate our services, we will retain certain information for business and legal purposes, including performance records, financial data, and communications. Content created for your social media accounts remains your property and will be retained according to the policies of the respective social media platforms.
 

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal and contractual obligations

• Portability: Request a copy of your information in a portable format

• Opt-Out: Opt out of marketing communications at any time

• Object: Object to certain processing of your information

To exercise these rights, please contact us using the information provided in Section 11 below.
 

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance user experience, analyze site traffic, and understand usage patterns. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality. When managing Facebook Ads and other advertising campaigns, we may use platform-provided pixels and tracking technologies on your behalf to measure campaign performance and optimize targeting.
 

9. Third-Party Links and Services

Our services involve integration with third-party platforms, including Facebook, Instagram, TikTok, and other social media networks. These platforms have their own privacy policies that govern how they collect, use, and share data. We encourage you to review the privacy policies of these platforms. We are not responsible for the privacy practices of third-party websites or services.
 

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Kreative Media Group

Saint Augustine, Florida

Email: [Your business email address]

Phone: [Your business phone number]
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
 

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose

• Right to request deletion of your personal information

• Right to opt out of the sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information in Section 11.
 

14. International Data Transfers

Our business is based in Florida, United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws may differ from those in your country.

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By using Kreative Media Group's services, you acknowledge that you have read, understood, and agree to this Privacy Policy.